Our Cancellation Policy was last updated on October 4, 2024.
To cancel your subscription, you must follow these steps:
Send a cancellation request via email to [email protected].
Include your account information and explicitly state your intention to cancel the service.
Provide the email at least 30 days prior to your desired cancellation date.
We require a 30-day notice for all cancellations. This notice period begins on the day we receive your cancellation email. Your service and associated charges will continue for 30 days from the date we receive your cancellation request.
Upon receiving your cancellation request, we will:
- Send an acknowledgement email within 10 business days.
- Provide a confirmation of your cancellation date
- Outline any final charges or credits to your account
(includes a minimum 15% admin fee to complete cancellation)
Your cancellation will take effect 30 days after we receive your cancellation request. For example, if we receive your request on June 1, your service will be cancelled on July 1.
Monthly Subscriptions: You will be billed for the full 30-day notice period, regardless of when in your billing cycle you submit your cancellation request.Annual Subscriptions: If you cancel an annual subscription, we will continue to provide service for the 30-day notice period. Any prepaid amounts beyond this period will be refunded on a prorated basis.
After the effective date of cancellation:
Your access to the service will be terminated. You will have 14 days to download any data you wish to retain. After 14 days, we reserve the right to delete all your data from our systems in order to protect any sensitive data it may contain.
If you wish to reactivate your account after cancellation, you may be subject to new terms, conditions, and pricing.
As per our Refund Policy, we do not offer refunds for the unused portion of your subscription after the cancellation takes effect, except as specified for annual subscriptions.
We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
If you have any questions about this Cancellation Policy or need assistance with the cancellation process, please contact us at:Joyce James Agency, LLC
Email:
[email protected]
Remember, to cancel your subscription, you must send an email to:
[email protected]
with at least 30 days' notice. This Cancellation Policy is designed to provide clear guidelines for subscription cancellations while protecting both the company and its customers. It complies with standard practices for SaaS businesses and aims to be fair and transparent.
If you have additional questions or concerns, please reach us at: